panda95 Privacy Policy — User Data Protection
This policy describes how panda95 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Last updated: 2026. Applies to all users accessing panda95 from Malaysia.
1. What Information Do We Collect?
When you use the panda95 platform, we collect several categories of information to ensure our services run smoothly and securely. The types of information collected are as follows:
Account Registration Information
During registration, you are required to provide your full name, email address, phone number, and other identity information needed for account verification. This information is used to verify your identity and ensure account security.
Device & Browser Information
Panda95 automatically collects technical information when you access the platform, including device type, operating system, browser type, screen resolution, IP address, and general location data. This information is used to optimise your platform experience on your device and to detect any suspicious access.
Payment Information
To process deposits and withdrawals in MYR (RM), we collect information related to the payment method you use — including the account holder name, account number (stored in encrypted format), and transaction history. We do not store credit or debit card details directly; payment processing is handled through licensed payment service providers.
Platform Usage Data
We record in-platform activity such as games played, bet amounts, session duration, login frequency, and interactions with specific features. This data is used to improve the user experience and identify any unusual activity.
2. How Is Your Information Used?
All information collected by panda95 is used exclusively for the purposes listed below and will not be used outside this scope without your consent:
- Account Management & Verification — Processing registrations, verifying user identities, managing secure logins, and complying with applicable Know Your Customer (KYC) requirements.
- Financial Transaction Processing — Processes deposits and withdrawals in MYR, verifies payments, and ensures transactions are directed to the correct account.
- Platform Security — Detecting and preventing fraud, unauthorised access, money laundering, and any other security threats to the platform and its users.
- Service Improvements — Analyses aggregated usage patterns (without identifying individuals) to improve platform functionality, loading speed, and the overall user experience.
- Service Communications — Sends account-related notifications, security updates, transaction confirmations, and important service information. panda95 does not use your information to send marketing communications without your consent.
- Legal Compliance — Meeting legal obligations, including reporting requirements and compliance with applicable regulations.
3. Cookies & Usage Tracking
Panda95 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device when you visit our platform.
Types of Cookies Used
- Essential Cookies — Required for core platform functionality, such as maintaining your login session and processing transactions. These cookies cannot be disabled as they are essential to the platform's core operations.
- Performance Cookies — Collects information on how you use the platform (such as pages visited and time spent) to help us understand usage patterns and improve our services.
- Functional Cookies — Saves user preferences such as language settings and display configurations to ensure a smoother experience on your next visit.
You can manage your cookie preferences through your browser. However, disabling essential cookies may affect your ability to log in or use certain platform features properly.
4. Data Storage, Security & Sharing
How Your Data Is Stored and Protected
All panda95 user data is stored on servers protected with industry-grade encryption. We use SSL/TLS protocols to secure data in transit between your device and our servers. Access to user databases is restricted to authorised personnel only and is subject to strict access controls.
User data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once the retention period expires, data will be securely deleted or anonymised.
Third-Party Sharing
Panda95 does not sell, rent, or share users' personal information with third parties for marketing purposes. User information is only shared in the following limited circumstances:
- With licensed payment service providers required to process deposit and withdrawal transactions in MYR;
- With game providers that integrate their content into the panda95 platform, to the extent necessary for gameplay functionality;
- To the relevant authorities when required by law or a valid court order;
- In the event of a company merger or acquisition, users will be notified in advance.
All third-party service providers who handle panda95 user data are bound by confidentiality agreements and required to uphold equivalent data protection standards.
5. User Rights — Access, Correction & Erasure
As a panda95 user, you have the following rights regarding the personal data we hold about you:
Access Rights
You have the right to request a copy of the personal information we hold about you. Submit your request via email to our support team and it will be processed within 14 business days.
Right to Correction
If you believe the information we hold about you is inaccurate or outdated, you have the right to request a correction. Certain details such as your name and phone number can be updated directly through your account panel. For changes that require additional identity verification, please contact our support team.
Right to Erasure
You may request the deletion of your account and personal data. However, panda95 may need to retain certain records for a prescribed period to fulfil legal obligations, including financial transaction records. Deletion requests will be processed within 30 days from the date the request is confirmed.
How to Submit a Request
To submit any privacy rights request, or if you have questions about how panda95 handles your data, contact us by email at [email protected]. Please include your username and a clear description of your request. You may also refer to FAQ page for general enquiries, or check Terms & Conditions for information related to platform usage.
6. Policy Updates & How to Contact Us
Changes to This Policy
Panda95 reserves the right to update this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or service improvements. Any material changes will be posted on this page with a clearly marked update date. Active users will be notified via in-platform notifications or email when significant changes are made. Continued use of the platform after changes take effect constitutes your acceptance of the updated policy.
It is your responsibility to check this page periodically. If you disagree with any changes made, you may request account closure and data deletion as outlined in the user rights section above.
Contact Us
For any enquiries, concerns, or requests regarding your data privacy at panda95, our team is ready to assist:
- Email: [email protected]
- Response time: 1–3 business days for standard privacy enquiries
- Service language: Bahasa Melayu and English
If you have further questions about the platform or wish to continue using panda95's services, you can register a new account or log in to your existing one.